Frequently Asked Questions (FAQs)
1. How can I place an order? To place an order, simply browse our website and add your desired items to your shopping cart. Once you're ready to checkout, follow the prompts to enter your shipping and payment information. If you encounter any difficulties during the ordering process, please don't hesitate to contact our customer service team for assistance.
2. What payment methods do you accept? We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.
3. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can track the status of your order by clicking on the tracking link provided in the email or by logging into your Envie Attire account.
4. What is your return policy? Our return policy allows for returns of unworn clothing items with original tags and clear garment packaging with SKU label intact. Return requests must be initiated within 7 days of receiving all items in the order, and returned items must be shipped back to us within 7 days of the return request submission. For more details, please refer to our Refund Policy.
5. Do you offer international shipping? At this time, we only offer shipping within the United States. We do not offer international shipping.
6. How can I contact customer service? If you have any questions, concerns, or feedback, our customer service team is here to help! You can contact us by emailing [insert email address] or by filling out the contact form on our website. We strive to respond to all inquiries promptly.
7. Can I cancel or modify my order after it has been placed? Once an order has been placed, it is processed quickly to ensure prompt delivery. As a result, we are unable to guarantee that changes or cancellations can be made after the order has been submitted. If you need to make any changes to your order, please contact us as soon as possible, and we will do our best to accommodate your request.
8. Are your products ethically sourced? We are committed to ethical and sustainable practices in all aspects of our business. While we strive to work with suppliers who share our values, we also prioritize transparency and accountability throughout our supply chain. If you have specific questions about our sourcing practices, please don't hesitate to reach out to us.